Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "kototo", "we", "us", or "our" refers to the kototo platform operated under international gaming licenses, including all associated websites, mobile applications, and services.
• "User", "you", or "your" refers to any individual who accesses, registers for, or uses kototo's services.
• "Account" means the personal user account created by a User to access kototo's gambling services.
• "Services" refers to all online casino games, sports betting markets, live dealer games, and other gambling products offered by kototo.
• "IDR" or "Rupiah" refers to Indonesian Rupiah, the official currency used for transactions on the platform.
• "KYC" means Know Your Customer, the identity verification process required by kototo to comply with anti-money laundering regulations.
• "Bonus" refers to any promotional offer, free bet, deposit match, cashback, or other incentive provided by kototo to Users.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

You must meet the following criteria to register and use kototo's services:

• You must be at least 21 years of age at the time of registration. Underage gambling is strictly prohibited and will result in immediate account closure and forfeiture of any funds.
• You must be a legal resident of Indonesia or a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must be legally capable of entering into binding contracts under Indonesian law and the laws of your jurisdiction.
• You must not be a resident of any jurisdiction where kototo's services are restricted or prohibited.

2.2 Account Registration Process

When creating an account on kototo, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, email address, phone number, and residential address.
• Create only one account per person. Multiple accounts are strictly prohibited and may result in permanent suspension and forfeiture of balances.
• Keep your account credentials (username and password) confidential and secure. You are solely responsible for all activities conducted through your account.
• Notify kototo immediately if you suspect unauthorized access to your account.

2.3 Identity Verification

kototo reserves the right to request identity verification documents at any time, including but not limited to:

• A valid Indonesian ID card (KTP) or passport showing your photograph, full name, date of birth, and address.
• Proof of address such as a recent utility bill, bank statement, or government-issued document dated within the last three months.
• Photographs of credit cards or bank accounts used for deposits, with middle digits obscured for security.

Failure to provide requested verification documents within 14 days may result in account suspension and withdrawal restrictions until verification is completed.

3. Account Security and Verification

You are responsible for maintaining the security of your kototo account. This includes:

• Using a strong, unique password that is not shared with other online services.
• Enabling two-factor authentication (2FA) if available, to add an extra layer of security.
• Never sharing your login credentials with any third party, including family members or friends.
• Logging out of your account after each session, especially when using shared or public devices.
• Immediately notifying kototo support if you detect any unauthorized transactions or suspicious activity.

kototo will never ask you to disclose your password via email, phone, or live chat. Any such requests should be reported to our security team immediately. We are not liable for any losses resulting from unauthorized account access due to your failure to maintain account security.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

kototo accepts deposits via the following Indonesian payment methods:

• Bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon
• E-wallets: OVO, DANA, GoPay, ShopeePay

Minimum deposit amounts vary by payment method, typically ranging from Rp 50,000 to Rp 100,000. Maximum deposit limits apply per transaction and per 24-hour period as displayed on the deposit page. All deposits must be made from payment accounts registered in your own name. Third-party deposits are prohibited and may result in funds being returned and your account suspended.

4.2 Withdrawal Process and Timing

Withdrawals are processed after successful KYC verification. Standard withdrawal processing times are:

• Bank transfers: 1-24 hours during business days (Monday-Friday, excluding Indonesian public holidays)
• E-wallets: 15 minutes to 4 hours

Minimum withdrawal amounts are typically Rp 100,000, with a maximum withdrawal limit per transaction as stated in your account dashboard. You may only withdraw to payment accounts registered in your own name and previously verified through KYC. First-time withdrawals may take longer due to additional security checks.

4.3 Fees and Currency

kototo does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose transaction fees, which are outside our control. All transactions are conducted in Indonesian Rupiah (IDR). Currency conversion fees apply if you attempt to deposit or withdraw in other currencies.

4.4 Anti-Money Laundering Compliance

kototo complies with international anti-money laundering (AML) regulations. We reserve the right to:

• Request source of funds documentation for deposits exceeding certain thresholds.
• Refuse deposits from sources suspected of being linked to criminal activity.
• Report suspicious transactions to relevant authorities as required by law.
• Require that you wager deposited funds at least once before processing withdrawal requests, to prevent the platform from being used as a money transfer service.

5. Betting Rules and Game Conduct

5.1 General Betting Rules

All bets placed on kototo are subject to the following general rules:

• Once a bet is confirmed and accepted by our system, it cannot be canceled, modified, or reversed unless there is a clear technical error.
• All odds are subject to change until the moment a bet is confirmed. You are responsible for verifying odds before confirming your bet.
• Maximum bet limits apply per event and per user. These limits are determined by kototo and may vary based on sport, market type, and your account history.
• In the event of a technical malfunction, disconnection, or system error, kototo reserves the right to void affected bets and refund stakes.

5.2 Sports Betting Rules

Sports betting on kototo is subject to specific rules for each sport and market type:

• Football (soccer) bets are settled based on the result at the end of regular time (90 minutes plus injury time), unless otherwise stated. Extra time and penalty shootouts do not count unless specified.
• If a match is postponed or abandoned, bets will be voided unless the match is rescheduled and completed within 48 hours of the original start time.
• Live betting (in-play) odds are updated in real-time based on match developments. kototo reserves the right to suspend betting markets during critical moments.
• Mix parlay (accumulator) bets require all selections to win for the bet to be successful. If any leg is voided, the odds for that selection are set to 1.00.

5.3 Casino Game Rules

All casino games on kototo use certified Random Number Generators (RNG) to ensure fairness:

• Slot games display their Return to Player (RTP) percentage in the game information. Actual results may vary in the short term due to variance.
• Live casino games are conducted by professional dealers in real-time. Video streams may experience minor delays; the dealer's physical actions are the final authority for game outcomes.
• Table game rules (Baccarat, Blackjack, Roulette) follow international casino standards. Specific rule variations are displayed within each game.

6. Bonuses and Promotions

kototo offers various bonuses and promotions subject to specific terms and conditions:

6.1 Bonus Eligibility

• Bonuses are available only to eligible users as defined in each promotion's terms.
• Only one bonus per user, household, IP address, or payment method unless otherwise stated.
• kototo reserves the right to exclude users from promotional offers if bonus abuse or suspicious activity is detected.

6.2 Wagering Requirements

Most bonuses are subject to wagering requirements before funds can be withdrawn:

• Wagering requirements specify the number of times you must bet the bonus amount (e.g., 10x, 20x, 30x) before it converts to withdrawable cash.
• Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20%.
• Bets placed above the maximum allowed bet size during bonus wagering may void the bonus and any winnings derived from it.
• Wagering contributions and requirements are detailed in each promotion's specific terms.

6.3 Bonus Forfeiture

Your bonus and associated winnings may be forfeited if:

• You request a withdrawal before completing wagering requirements, unless otherwise stated.
• You violate any term of the bonus offer or these general Terms & Conditions.
• You engage in irregular betting patterns or strategies designed to exploit the bonus (e.g., hedging, low-risk betting).

7. Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

• Fraudulent Activity: Using stolen credit cards, falsified documents, or providing false information during registration or verification.
• Collusion: Coordinating with other users to gain an unfair advantage, particularly in poker or other player-versus-player games.
• Bonus Abuse: Creating multiple accounts to claim bonuses repeatedly, or using betting strategies designed solely to clear bonus wagering requirements without risk.
• Automated Betting: Using bots, scripts, or other automated tools to place bets or play games. All betting must be done manually by the account holder.
• Hacking and Exploitation: Attempting to gain unauthorized access to kototo's systems, exploiting software bugs, or manipulating game outcomes.
• Money Laundering: Using kototo's platform to launder money or conduct any illegal financial activity.
• Underage Gambling: Allowing anyone under 21 years of age to access or use your account.

Violation of any of these prohibitions will result in immediate account suspension or termination, forfeiture of all funds, and potential reporting to law enforcement authorities.

8. Intellectual Property Rights

All content on the kototo platform, including but not limited to logos, graphics, text, software, game designs, and trademarks, is the property of kototo or its licensors and is protected by international copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use kototo's services for personal, non-commercial purposes only. You may not:

• Copy, reproduce, modify, distribute, or create derivative works based on kototo's content or software.
• Reverse engineer, decompile, or disassemble any software used by kototo.
• Use kototo's branding, trademarks, or logos without prior written permission.
• Frame or mirror any content from kototo's website or mobile applications.

9. Limitation of Liability

To the fullest extent permitted by applicable law, kototo and its affiliates, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages arising from your use of our services.
• Any losses resulting from technical failures, internet outages, server downtime, or other disruptions beyond our reasonable control.
• Any losses incurred due to your failure to maintain account security or protect your login credentials.
• Any disputes between users or between users and third-party payment providers.

kototo's total liability to you for any claim arising out of or relating to these Terms & Conditions shall not exceed the amount of your account balance at the time of the claim, or IDR 10,000,000 (ten million Rupiah), whichever is lower.

You acknowledge that online gambling inherently involves financial risk and that kototo does not guarantee winnings or profitability. You are solely responsible for managing your gambling activities and budget.

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which kototo is licensed to operate. Where conflicts arise between local Indonesian law and the laws of kototo's licensing jurisdiction, the matter shall be resolved through the dispute resolution process outlined below.

10.2 Dispute Resolution Process

If you have a complaint or dispute with kototo, you must first attempt to resolve it through our customer support team:

1. Contact kototo support via live chat, email, or in-app messaging, providing detailed information about your complaint.
2. Our support team will investigate your issue and respond within 5 business days.
3. If the issue is not resolved to your satisfaction, you may escalate it to our management team by sending a formal written complaint to our support email.
4. Management will review your complaint and provide a final decision within 14 business days.

10.3 Arbitration

If a dispute cannot be resolved through our internal process, you agree that the dispute shall be resolved through binding arbitration rather than in court, except where prohibited by law. Arbitration shall be conducted in accordance with the rules of the jurisdiction in which kototo is licensed. The arbitrator's decision shall be final and binding on both parties.

11. Account Termination and Suspension

11.1 User-Initiated Closure

You may close your kototo account at any time by contacting customer support. Upon closure:

• Any remaining balance will be refunded to your verified payment account after deducting any applicable fees or wagering requirements.
• All pending bets will be settled according to standard rules.
• You will forfeit any unredeemed bonuses or promotional offers.

11.2 kototo-Initiated Termination

kototo reserves the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms & Conditions.
• You engage in fraudulent, abusive, or illegal activity.
• Your account has been inactive for more than 12 consecutive months.
• We are required to do so by law or regulatory authority.

In the event of termination for cause, kototo may withhold your remaining balance pending investigation. If fraud or abuse is confirmed, your balance may be forfeited entirely.

11.3 Self-Exclusion

Users experiencing gambling-related problems may request self-exclusion for periods of 24 hours, 7 days, 30 days, or permanently. During self-exclusion, you will not be able to access your account or place bets. For more information on responsible gaming tools, please visit our Responsible Gaming page.

12. Amendments to Terms

kototo reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

It is your responsibility to review these Terms & Conditions periodically. Continued use of kototo's services after changes have been posted constitutes your acceptance of the amended terms. If you do not agree with any changes, you must cease using our services and close your account.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or kototo's services, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on our website and mobile app
• WhatsApp: Available during business hours (9 AM - 11 PM WIB)

Our Indonesian-speaking customer support team is available around the clock to assist you with any issues or inquiries.